Contact us

If you or someone else is in immediate danger or a crime is being committed, call 111 now.

General enquiries

For general enquiries, email us at info@ncsc.govt.nz. Please do not report any incident data or share personal information via this email address.

Report an incident

We have several ways to report a cyber security issue or incident, depending on who you are.

Reporting tool for IT specialists, government and large organisations

Reporting tool for individuals and small to medium businesses

If you'd like assistance using the tool, call us on 0800 114 115.

Calling us is free within New Zealand. We’re open 7am to 7pm, Monday to Friday, and we’re closed on public holidays.

NZ public holidays External Link

Media enquiries

For media enquiries, email media@ncsc.govt.nz.

Social media

We use our social media accounts to share our latest information, reports, insights and guidance. If you have any questions or comments, send us a message on social media or email us at socialmedia@ncsc.govt.nz. We'll get back to you as soon as we can.

Our social media transparency statement

Report a vulnerability

If you find a vulnerability in a service or product, we can help you communicate with the vendor whose systems are affected. This is known as coordinated vulnerability disclosure.

How to report a vulnerability

Coordinated vulnerability disclosure

If you believe you have found a security issue with an NZIC system, please send it to us by emailing web@nzic.govt.nz. Our IT Security team will work with you to validate and fix it.

Responsible disclosure guidelines