Mind that RAT trap: recent malware trends

This quarter, the NCSC has observed a rise in reports of malicious software (malware) infections. Malware takes different forms and continues to be one of the most disruptive and costly of all forms of malicious cyber activity.

malware shop

About malware

For individuals, malware’s impact can be devastating — they can lose large amounts of money, personal data, and access to their important accounts.

Businesses impacted by malware can face expensive downtime, extra costs for recovering their systems and information, damage to their reputation, and a loss of customer trust.

Malware often comes disguised as useful-looking software or an urgent security warning. A symptom commonly reported to the NCSC is a sudden pop-up box that claims a computer is locked or infected. Fake alerts like this may include a phone number to call for ‘tech support’ and they often mention Microsoft or another recognised IT brand. Calling the number will not connect you with a genuine technician; instead, you will find yourself talking with a scammer who is likely to demand either upfront payment or remote access to your computer. In some cases, the malware will even disable the ability to close the pop-up, which can create panic and make the user think they need to act as soon as possible.

Also dangerous is malware that users have inadvertently installed themselves. Some cases reported to the NCSC began when a user interacted with someone in an online chat group or community page who shared a link to a malicious download. They may have claimed it was a ‘free system cleaner’, an ‘AI tool’ or a ‘game patch’. The person may have seemed trustworthy because they were a familiar name or appeared in a friendly setting. Such files, when downloaded, may contain spyware or credential-stealing malware that quietly runs in the background without the user realising what has happened.

We recommend that you don’t install software just because an acquaintance, influencer, or social group suggests it. Always take the time to verify links, use the official app stores, and keep security software active where possible. Malware can appear with a friendly face and false warnings, so maintaining a healthy suspicion is a strong form of defence.

What New Zealanders can do

Protect your identity

Most malware starts by stealing logins. Use strong, unique passwords for each account and turn on multi-factor authentication (MFA) wherever possible. If an account offers a more secure MFA option, like an app or passkey instead of a text message, use it. 

Multi-factor authentication

Keep your software and systems up to date

Regular updates close the gaps attackers rely on. This includes your operating system, browser and applications. Enable automatic updates on all devices.

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Watch for strange behaviour

Malware can be hard to detect, but odd system activity like computer fans spinning hard for no apparent reason, network slowdowns, or unknown pop-ups, can be warning signs. Businesses should use endpoint detection tools that look for unusual events, commands or scripts, not just known viruses.

Back up your data and test recovery

For businesses, the fastest way to recover from a malware incident is to restore clean copies. Keep backups separate from your main systems - attackers often try to delete them. Test your backups regularly to make sure they really work as intended. 

Implement and test back ups

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Educate your people

Whether you run a business, school, or household, the human element matters most. Train staff (or family) to pause before clicking unknown links, double-check unusual payment requests, and report anything suspicious.

Build staff awareness in your organisation

Security awareness

Stay informed

Follow updates the NCSC, or your industry’s security groups. The NCSC regularly publishes alerts about new scams and technical vulnerabilities. 

Subscribe for updates
 

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